All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. We understand your travel may be urgent and do our best to process each order quickly.
United States domestic shipping costs are included with your purchase. This includes:
Mokupet does not offer international delivery at this time.
We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund. Contact us at help@mokupet.com to start your return.
Do not return the FAVN Test Kit, even if it has not been used. For sanitation, we do not accept or reuse purchased kits. Please safely dispose of any unwanted kits.
You can always contact us for any refund or return question at help@mokupet.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received your request for refund, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
